...your assistant keeps your business running. Set up for you, and looked after for you.
Digital assistants for independent hotels, restaurants, visitor attractions and service businesses across the UK. They answer your customers, keep your procedures and training up to date, help your staff inside Microsoft 365, and take routine paperwork off your desk.
Each business gets its own assistant, set up with its name, colours and content. It answers only from your own information. When it does not know something, it says so and records the question, so the gap can be filled. Your documents stay in your own Microsoft 365.
Answers your visitors around the clock from your website and documents, guides them to the right page, can speak its answers aloud, and passes enquiries to your team.
Watches shared inboxes such as info@ or bookings@, sorts incoming email, drafts replies to routine questions from your approved policies and escalates anything that needs a person.
A private online area for your customers or course participants, with materials, tests, audio and documents, and proper consent records for marketing.
Welcome and follow-up emails that guide a new contact towards a booking or a purchase, written in your own tone.
Spots the questions your staff ask that existing procedures do not answer, drafts new procedures for the right manager to approve, and asks staff to confirm they have read them, with a short quiz. Every version is kept.
Helps your team with email, calendar, files, tasks and Teams chats, with access by role, so each person only sees what their job allows.
Recognises urgent situations, opens the right emergency procedure, escalates through your team until someone responds, and writes a short review afterwards.
Manuals, presentations, Word and PDF documents, audio guides, social media posts and newsletters, prepared from your own knowledge.
Invoices sent by email or uploaded are read automatically, sorted into accounting categories, checked for duplicates and exported for your accountant.
Letters from HMRC, Companies House and suppliers are sorted, deadlines go into your calendar with reminders, and everything is archived.
A morning briefing, your inbox sorted by urgency, and reminders for renewals and deadlines. It starts by only observing and is given more freedom step by step, with your approval.
Done for you, from the first call to day-to-day support
We talk about how your business works and where the time goes: enquiries, procedures, training or paperwork.
Your assistant gets your name, colours, content and procedures, and is connected to the Microsoft 365 you already use.
A short training call for your team, then ongoing support, regular reviews and improvements as your business changes.
ZEN runs on the same platform your business would use. Ask it anything about ZenFlowPro using the bubble in the bottom right corner, or try the demo with your own website.
In the demo I read your own website and answer questions about your business, so you can see how an assistant would work for your visitors.
Try the demo with your websiteI set everything up, train your team and look after it. No software to learn and no separate tools to manage.
For a business that wants every enquiry answered
For a team that runs on procedures and training
For businesses with several sites
Incidents and emergencies, invoices for your accountant, a members or staff area, and spoken answers. £29 to £99 a month each, depending on the module. Other modules on request.
A one-off £500 to £1,000, depending on the size of your business and the modules you choose.
You buy your Microsoft 365 licences directly from Microsoft. I set it up and connect the platform to it, so your documents stay in your own system.
Service terms and a data processing agreement are agreed with each client before anything goes live. Pilot businesses get a reduced price for their first six months.
I am looking for two or three small hospitality or service businesses to try ZenFlowPro free of charge for eight weeks. Pilots start in spring 2027 and run one at a time, so each business gets my full attention. Everything is set up and supported remotely, so it does not matter where in the UK you are.
At the end you decide: continue at a reduced introductory price, or have all your data deleted.
A short, no-obligation call is the easiest way to see whether ZenFlowPro fits your business.
I spent over 20 years in hospitality operations in Fife, and in 2026 I built operations documentation, procedures and staff training in Microsoft 365 for a Scottish hospitality group. I designed and built ZenFlowPro myself, for businesses like the ones I have worked in.
ZenFlowPro Ltd is a Scottish company and a registered Microsoft partner.
What kind of business you run, roughly how many staff, and what takes the most time. I will reply personally, usually within one working day.
Or email me directly: ing.petr.ivan@zenflowpro.co.uk
Click the bubble in the bottom right corner. ZEN can answer questions about modules, pricing and the pilot.
Or see it working with your own website in the demo.
Try the demo →